Lost and Damaged Policy

(En Español: Política para Materiales Perdidos y Dañados)

When an item has been lost or damaged while in possession of a customer, the customer pays the full replacement price. Replacement copies are not accepted as substitutes for lost, missing or damaged item fees.

1. Lost Items
   1. If an item is not returned after 21 days overdue, the item is considered assumed lost, and the customer is billed for the item. If the item is returned, the replacement cost bill is removed.  Replacement cost bills are not removed for OCLC items when AACPL has paid the lending library’s invoice.
   2. A bill for the replacement cost of the lost item is sent to the customer by email or text message only.
   3. Customers can self-report a lost item to staff and they will be billed the full cost of the item.

2. Damaged Items
   1. If an item is damaged to the extent that it can no longer circulate in the collection, the customer will be charged the full replacement cost.

3. Missing Parts
   1. Customers must pay the full set price for missing DVD and music CDs.
   2. Customers will pay the replacement price for missing audio book CDs. See missing parts price list for price details.
   3. Customers may be billed for missing parts. See missing parts price list for details.

Approved by the AACPL Board of Library Trustees, September 19, 2024